Engagement

Services are delivered under a Master Services Agreement (MSA) and a Statement of Work (SOW) for each engagement. The MSA covers commercial terms; the SOW defines scope, deliverables, and acceptance criteria.

AI limitations

AI-generated outputs are drafts. Every customer-facing or system-changing action requires human approval before being released. Clients are responsible for the final content of approved actions and for the professional judgement that approval represents.

Data handling

Data handling is governed by the Data Processing Schedule attached to the MSA. We do not use client data to train models unless explicitly agreed in writing. Data residency preferences (Amazon Bedrock Sydney, Azure Australia East) are documented per engagement.

Liability

Liability is limited as set out in the MSA. We carry professional indemnity and cyber liability insurance; details are available on request.

Cancellation

Subscriptions are month-to-month after the initial term. Cancellation takes effect at the end of the current billing period. We provide a cancellation runbook covering configuration handover, log export, and integration revocation.

Contact

Commercial and contractual queries: legal@aaogroup.au.

Last updated: 25 April 2026 (placeholder).